Privacy Policy

Information You Provide

When you create an account, post a job, or contact support, you provide us with personal information directly. This includes:

• Identity data: full name, job title, company name
• Contact data: email address, phone number, mailing address
• Account credentials: username and encrypted password
• Billing data: payment card details (processed by Stripe — we never store raw card numbers), billing address, and transaction history
• Profile content: company description, logo, job postings, and hiring preferences

Candidate Data

When candidates use RiseYou to apply for jobs or complete AI interviews, we collect:

• Resumes, CVs, and professional profiles
• Interview recordings (audio and optionally video)
• Transcripts of spoken responses
• AI-generated assessment scores, confidence ratings, and language proficiency evaluations
• Communication history between candidates and employers on our platform

Usage & Technical Data

We automatically collect certain technical data when you use our platform:

• Pages visited, features used, clicks, and session duration
• IP address, browser type, operating system, and device identifiers
• Referral URLs and search terms that brought you to our platform
• Error logs and performance data to help us diagnose issues

Cookies & Tracking Technologies

We use cookies, pixels, and local storage to operate our services, remember your preferences, and analyze usage. You can control these through our cookie preference center or your browser settings. See Section 9 for details.

What Our AI Does

Our AI systems analyze interview responses to produce:

• A match score comparing the candidate's experience and skills against job requirements
• A language proficiency rating based on vocabulary, coherence, and grammar
• A confidence and communication score derived from speech pace, tone, and fluency
• A structured interview summary highlighting key answers and red flags

Human Oversight

AI-generated scores are decision-support tools — not final decisions. All hiring decisions are made by human employers who review AI output alongside the full candidate profile. We comply with GDPR Article 22, which gives individuals the right not to be subject to solely automated decisions that produce significant legal effects. If you believe an AI assessment was inaccurate, you may request human review by contacting the employer or emailing legal@riseyou.ai.

Bias and Fairness

We regularly audit our AI models for demographic bias. Our systems are designed to evaluate communication skills and job-relevant competencies only — not to make inferences about age, gender, ethnicity, or any protected characteristic.

How We Use Recordings

AI interviews record audio only (your video is never recorded). Audio recordings are used to:

• Generate a written transcript of the interview
• Power our AI scoring and assessment engine
• Allow the hiring employer to replay the interview
• Investigate disputes or complaints about the interview process

Who Can Access Recordings

Recordings are accessible only to:

• The candidate themselves (upon request)
• Authorized users of the employer's RiseYou account for the relevant job posting
• RiseYou staff when required for technical support or legal compliance
• No third parties, including advertisers or data brokers, ever receive access

Camera and Integrity Monitoring

During an AI interview we ask for camera access so our integrity monitoring can check that the candidate stays in view and is the person taking the interview. Face detection runs entirely inside your own browser. We don't upload, record or store video or images of your face, and we don't create or keep a face template or faceprint. We only save short integrity notes with your interview, such as "face not visible" or "another person detected".

Companion Live Video Interviews

If an employer invites you to a Companion live video interview, the call runs through Amazon Chime (part of AWS). The video is not recorded. Your spoken answers are transcribed live, and the transcript, plus a short AI-generated summary for the hiring team, is saved with your application and retained like other interview transcripts.

Your Consent

Before an AI interview starts, we ask you to agree to the audio recording, AI scoring and data retention described in this policy. If you don't agree, the interview doesn't start. Camera access for integrity monitoring is requested by your browser, and you can withdraw it at any time, though the interview may then pause.

Retention of Recordings

Interview recordings and transcripts are retained for 12 months from the interview date. After this period, they are permanently deleted unless the employer has a legal obligation to retain them or the candidate has an active dispute. You may request early deletion by emailing legal@riseyou.ai.

Service Providers

We work with carefully vetted third-party vendors who process data on our behalf under strict data processing agreements. These include:

• Cloud infrastructure: Amazon Web Services (AWS) — US East region
• Payment processing: Stripe Inc. (PCI-DSS Level 1 certified)
• AI and speech processing: Amazon Nova Sonic / AWS AI services
• Live video interviews (Companion): Amazon Chime SDK (AWS)
• Email delivery: Amazon SES
• Error monitoring and analytics: internal tooling only

Employers (for Candidate Data)

When a candidate applies for a job and completes an AI interview, their profile, interview recording, transcript, and scores are shared with the employer who posted that job. Candidates acknowledge this sharing by accepting our Terms of Service before starting an interview. In addition, if "Open to work" is turned on in your profile (it is on by default, and you can turn it off at any time in Settings → Job Preferences), employers using RiseYou's candidate search and RiseTalent AI Chat can see your profile, résumé and screening score and invite you to apply, even if you haven't applied to their roles.

Business Transfers

If RiseYou is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and prominent notice on our platform before your data is transferred and becomes subject to a different privacy policy.

Legal Requirements

We may disclose your information if we believe in good faith that disclosure is necessary to comply with a law, regulation, court order, or lawful request from a government authority; to protect the rights or safety of RiseYou, our users, or others; or to investigate fraud or security incidents.

California Residents (CCPA / CPRA)

You have the right to know what personal information is collected, sold, or disclosed; the right to delete; the right to correct; the right to opt-out of the sale or sharing of personal information; and the right to non-discrimination for exercising your rights. We do not sell personal information as defined by CCPA.

How to Exercise Your Rights

Email us at legal@riseyou.ai with the subject line 'Privacy Request' and describe your request. We may ask you to verify your identity before processing. There is no charge for making a request.

Where We Process Data

RiseYou LLC is headquartered in Longview, Texas, USA. Our primary infrastructure runs on Amazon Web Services in the US East (N. Virginia) region. If you are located outside the United States — including the European Economic Area (EEA), United Kingdom, or elsewhere — your data will be transferred to and processed in the United States.

Safeguards for EEA / UK Users

For transfers of personal data from the EEA or UK to the USA, we rely on Standard Contractual Clauses (SCCs) approved by the European Commission, which contractually obligate our data processors and sub-processors to protect your data to EEA standards. A copy of the applicable SCCs is available upon request.

Other Jurisdictions

For users in other jurisdictions, we apply equivalent appropriate safeguards as required by applicable local law. We do not transfer data to countries that do not provide an adequate level of protection without implementing appropriate contractual or technical safeguards.

Age Restriction

Our platform is intended for use by businesses and professionals aged 18 and over. We do not knowingly collect, store, or process personal information from individuals under the age of 16 (or the applicable minimum age in your jurisdiction). Our services are not directed at children.

If We Become Aware

If we discover that a child under 16 has provided us with personal information without verifiable parental consent, we will delete that information immediately. If you believe a child has submitted data to our platform, please contact us at legal@riseyou.ai so we can take prompt action.

How We Notify You

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Post the updated policy on this page with a new 'Last Updated' date
• Send an email notification to all registered account holders at least 14 days before the changes take effect
• Display a prominent notice within the platform dashboard

Your Continued Use

Your continued use of RiseYou after the effective date of the revised policy constitutes your acceptance of the changes. If you do not agree with any changes, you should stop using our services and may request account deletion.